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While I respect the owners intention to post on this board to try and rationalize the negative experiences with his store, I myself had bad service with Joel directly when he was at the old location about 4-5 years ago. I purchased an olie mask from him off of ebay and waited like 5-6 weeks without a mask. I contacted him to ask where my mask was, he essentially responded in a way that indicated to me that he was flipping the bird at me. He said the mask wasn't his problem once it leaves the store and I had to deal with the courier company myself. I finally harassed and then threaten legal action and he finally said the mask was being sent from the Olie factory. I've never purchased anything since and I've been in his store to peak at stuff to price shop but I've never purchased anything from his business.
I dont' care about employees and humans having a bad day. That I can understand BUT when I'm made to feel like an idiot, I don't forget. I don't care about second chances during these times. I'm a pretty loyal person. I'lll even pay a little more if I like the company but when I feel unwanted, I pick up the bags and leave.
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