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I dont' care about employees and humans having a bad day.— coolcatgoalie
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Gotta second that ccg. When in retail, you can't afford those days.
I was in St. Louis, Missouri over the Christmas Holidays [yep, played tons of hockey] and let me tell you about service. The USA have it down pat. Even at the Steak 'n Shake from the kid employee who is making minimum wages, the service was outstanding. It was also after midnight [they're open 24hrs] and rather empty, where you'd think they may be a tad slack, but no, they were on the ball. The kid was a pro. Dang was I impressed.
The burgers were great too, real sirloin.
Any retailer I visited there, it was the same attentive service without the schmooze, just a genuine 'how can I be of service'. Good management starts from the top, I read. Too true. Competition is tough in the USA and every client counts.
Good to see Joel learning and trying to implement change. Nothing wrong with that.