[brew27]

I agree.

I basically talked with Joe when nothing was getting accomplished with my messed up pads. He would put me on hold (when I called) and not get back to me. This was last year.

I would keep calling back and people would just keep me on hold. Then he finally called me back and said "yes you delt with someone new, and you should have been talking with someone more experienced, but you will have to pay extra to have it fixed".

I was screwed because I had paid in full and they had my pads.

So please Joe, in your last post, PRACTICE WHAT YOU PREACH.

I even gave them another chance and they failed (actually two)...........


Now goalie monkey has my business........

Originally Posted by coolcatgoalie

While I respect the owners intention to post on this board to try and rationalize the negative experiences with his store, I myself had bad service with Joel directly when he was at the old location about 4-5 years ago. I purchased an olie mask from him off of ebay and waited like 5-6 weeks without a mask. I contacted him to ask where my mask was, he essentially responded in a way that indicated to me that he was flipping the bird at me. He said the mask wasn't his problem once it leaves the store and I had to deal with the courier company myself. I finally harassed and then threaten legal action and he finally said the mask was being sent from the Olie factory. I've never purchased anything since and I've been in his store to peak at stuff to price shop but I've never purchased anything from his business.

I dont' care about employees and humans having a bad day. That I can understand BUT when I'm made to feel like an idiot, I don't forget. I don't care about second chances during these times. I'm a pretty loyal person. I'lll even pay a little more if I like the company but when I feel unwanted, I pick up the bags and leave.