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I'm a high-school student, and for the past 8 months I have been working part-time in sports retail (not Majer). In my time working retail, I have learned the importance of respect. If some hockey dad comes in and starts giving me **** about my service, criticizing my products, or just generally being an ass, I am not going to kiss his ass. I will speak to him in a cordial, polite manner, but I certainly will not go out of my way to help him.
On the other hand, if someone comes in and is nice to me, considers my opinions on the products, and treats me like another human being, I will bend over backwards to help them. I, like many people in sports retail, work in a hockey store because I love hockey, I love hockey equipment, and I truly love to see people have a good experience with hockey. If you are nice to me, I will throw in free tape, sharpen your skates for free, try and cut deals for you with my manager. A little bit of niceness in retail goes a long, long way.
I'm not saying anyone on the board has ever done this. I'm not saying any of the complaints against Majer are the customers' fault. In fact, I'm kind of hijacking this thread. I just wanted to get that message out there. People in sports retail want to help you -- just give them a chance.
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