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I think you guys should cut Joel some slack here, as stated I've had my issues with them in the past but I think its great to see that he is open to input and the experiences of his customers and not only that but wants to improve the service and general experience. Definitely improves my impression of the store.
On that note, I have visited the store recently and noticed a significant difference. I was greeted by a few employees when I entered and when I asked for some help with some goalie gear he (think it was Andre) dropped what he was doing to help. Not only that but I was shown a variety of models and he was very accommodating and honest about gear for my price and skill range. I was mostly there to price check and check out my options but he was so helpful (and really went out of his way to make sure I knew all my options and tried them on) that I was able to find what I was looking for at a price that suited my needs. I've dealt with Andre in the past and he is a really knowledgeable and personable guy that sincerely wants to help and wont sell you something you don't need.
There have obviously been issues in the past and probably still some now but its good to know that the store is committed to improving their service. I'd say give them another chance, its a good hockey store with knowledgeable employees and their service is improving.
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