[Snakebitten]

I haven't been on here in about 3 months or maybe more. I did get behind on some orders.......and had to push some things around.....and ofcourse the things that get bumped are the favours and prizes that I give out on my forums and contests.

I haven't ran a contest for some time for that reason as I have alot to catch up on. My current customers are delayed a few days or even a week or so, and I'm trying to get some things that should have been done a while back.

I had a pair of pads actually go missing with Canada post......which meant I had to rebuild a set.......that puts a damper in production schedules......I also have a set of pads I have to rebuild because the customer said they had a 20" ATK, and as it turns out, they infact have a 18" ATK. Technically I shouldn't have to stand by that kind of error on the customers part, but I do......to keep customers happy.

All is well here in Viper land, and my customers are getting their equipment, albeit some may be a little late........others such as the free prizes are unfortunately getting a back seat, and I appologize for that.

I don't like being behind or having a screw up on my gear, but just as I have always done, I stand behind my product and will make sure the customer is happy.

Please don't group me with some others who have screwed their customers or not been responsive to their customers. Just trying to keep up means I can't get on here as often as I should. I put a toll free number on my site so people can always get a hold of me. Emails sometimes go unopned for a few days....or get caught up in SPAM filter......so if in doubt about something......Call me......Customer service is why I am still in business after 10 years.

James