Just spoke to my brother on the phone, he's not a member of this board, but I thought I would share his experience with all of you. His story seemed a bit odd, but then he forwarded me his emails so I could see it with my own eyes.
He was looking at some RBK PII goalie pads that goalie heaven had listed on ebay. I guess he wanted to see what kind wear was on the pads, and just some more details in general so he called the store on Sunday July 26th. The salesperson on the store gave a bit of background on the pads, but then asked that an email be sent to request any more information and pictures if possible. So he emailed ..
Email#1
Subject: Used RBK Premier Series 2 Hockey Goalie Leg Pads 36"+1 Item number: 310069937698
Sent: July 27, 2008 3:25:24 PM
To:
info@goalieheaven.com
Hi there,
Would you please be able to send me more pictures of the subject goalie pads you have listed on ebay? Boot area, toe are, backs of the pads? Are there any wear spots? Cuts? Scrapes etc.?
Even the picture in the listing, if I could see the larger version, that would be great!
Thanks so much,
Marc
Reply:
From:
info@goalieheaven.com
Subject: Re: Used RBK Premier Series 2 Hockey Goalie Leg Pads 36"+1 Item number: 310069937698
Date: Mon, 28 Jul 2008 08:08:30 -0400
please forward me the item number and I'll be happy to send over more pictures!
Thanks
(***Note subject has item number in it)
Email #2
To:
info@goalieheaven.com
Subject: RE: Used RBK Premier Series 2 Hockey Goalie Leg Pads 36"+1 Item number: 310069937698
Date: Mon, 28 Jul 2008 10:49:53 -0400
Hi there,
The item number is in the subject of the email - 310069937698
Looking forward to seeing the pictures, Thanks again
Marc
-----No reply..
Email #3 the next day
To:
info@goalieheaven.com
Subject: RE: Used RBK Premier Series 2 Hockey Goalie Leg Pads 36"+1 Item number: 310069937698
Date: Tue, 29 Jul 2008 12:58:18 -0400
Hi there,
any luck with the request below? I'm hoping to have a look at the pads before the auction ends so I can get my Maximum bid in on time
Thanks!
Marc
---No reply
Email #4 the next day
RE: Used RBK Premier Series 2 Hockey Goalie Leg Pads 36"+1 Item number: 310069937698
Sent: July 30, 2008 12:48:12 PM
To:
info@goalieheaven.com
Hi again,
Just an update would be much appreciated, if it will not be possible to receive pictures, I will attempt to make it into your store for a quick look. the auction is ending in 24 hours, and I don't want to miss out.
Thanks so much
Marc
---No reply
Email #5 the next day..
Sent: July 31, 2008 10:22:55 AM
To: Goalie Heaven (info@goalieheaven.com)
Hello?
Are these emails monitored? I called the store to request pictures, and they told me to email? The store is infact open for business it seems. Not sure what to do...
Marc
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Now I know the forum often suggests to call the store directly to ensure better service, but when the store asks you to email them, what are you supposed to do?
Anyways, it's not the end of the world, just thought the fellow GSBB'ers might like to hear his story.