Worn cowlings

[Jaxis]

Originally Posted by icehockeyaf96

I sent them out on 3/10/08 and got them back repaired on 3/22/08 with no correspondences in between from Tour. They just showed up. You could check package tracking with whatever company you sent them out .

The reason it takes so long is that first you ship them to the main Tour facility. Then 3 days later the skates go to another state for the repair. Then they send them back to you.

Where is Tri city? By the way, we are from Oceanside, NEW YORK, not CALIFORNIA - LOL!

WOW..way off on that one...What's even funnier is that I'm from NY and I've never heard of Oceanside NY. Originally from Ogdensburg then to Syracuse, completely from the other end of the state. Now living in sunny San Marcos, CA which is right next to....Oceanside....hence my assumption.

Thanks for the info on Tour, now I know what to expect. I'll be posting my results when I recieve the skates back from Tour.

[Jaxis]

I just got my skates back from Tour today. As I had hoped, they have new blue cowlings on them. No correspondence from Tour, just the repaired skates in a box, fine with me. Glad all that's over with. Now I've had the bright idea to put a bit of protection on those wear-prone areas on the toe of the cowling. Aside from changing the way I get back up on my feet, I've devised this little trick to see if it helps these cowlings last longer. I took some of that disposeable aluminum pan, tray, tin (whatever you want to call it) and molded it around the toe of the cowling and duck taped the crap out of it. This way I'll be able to see where it wears the most and still protect the plastic. I have the pictures to help explain what I'm talking about.

May seem a bit crazy, but whatever works. At least Tour fixed them and I learned a few things along the way. Thanks for the tips everyone!

[afireinside3311]

I have had the redlines for about a year and although they are quite scuffed and discolored from use they have never cracked or worn through only now after use of 3-4 days a week for the last 12 months, I am having stability problems with the boot. If you use any Goalie skate on concrete they will not hold up well at all, as they were never desighned for concrete use. You are very lucky that they repaired them for you at all, If you have your original warantee card you will see that they specify what surface they are ment for. Although they don't specifically say "not for use on concrete" it does say for sportcourt/indoor rink use. Like I have mentioned in other posts, I got these skates through a friend that owns a sport shop. Because of this I got them three months before they were really availible sorta like a dealers demo pair. I have noticed slight diffrences in the current redlines, but nothing really important. My skates came with smaller wheels than the later ones and the packaging was diffrent. That was about it Pretty sure the skates core is the same. I guess Tour would rather have a happy custumer and possible repeat business, instead of an extra pair of cowlings and a pissed off custumer. Kudos to them.

[icehockeyaf96]

Originally Posted by Jaxis

I just got my skates back from Tour today. As I had hoped, they have new blue cowlings on them. No correspondence from Tour, just the repaired skates in a box, fine with me. Glad all that's over with. Now I've had the bright idea to put a bit of protection on those wear-prone areas on the toe of the cowling. Aside from changing the way I get back up on my feet, I've devised this little trick to see if it helps these cowlings last longer. I took some of that disposeable aluminum pan, tray, tin (whatever you want to call it) and molded it around the toe of the cowling and duck taped the crap out of it. This way I'll be able to see where it wears the most and still protect the plastic. I have the pictures to help explain what I'm talking about.

May seem a bit crazy, but whatever works. At least Tour fixed them and I learned a few things along the way. Thanks for the tips everyone!

Attachment 11137

I'm glad they serviced you too! Perhaps you should consider getting a job in product testing and development at Tour!

[aussie goalie]

is there any were that can send the cowling's overseas.

thanks, ben

[Jaxis]

I really don't know the answer to that question. I suppose you'd have to contact Tour or any other retailer and discuss their shipping policies. Best to contact them directlyand get all the info directly from them. Otherwise you could use something like eBay or any retailer's websites, they usually have a page for shipping. Possibly have someone here in the states buy them and ship them to you also. Good luck!

[MeesterDevil54]

Just going to add my two cents in here. I called Tour before Jan 08. Around X-mas to be exact. I left 2 messages. Finally I asked for the rep by name ( it escapes me at the moment ) When I finally got him on the phone 2 weeks after my initial call he told me he had never heard of the goal cowlings wearing out so easily. ( B.S. ) He had offered a replacement pair of cowlings when they finally come in. He said he had all my info down and would call me when they came in. ( B.S. ) Its now almost May... No phone call. I'm never going to buy a Tour product again. Its a truely unfortunate thing that there are no good Goal skates for roller hockey besides the Tour and Bauer. I have recommended to a couple of roller hockey players to purchase just the chassis and install them on a ice hockey boot. I am only one of two goalies at I.S.C.A. that wear the Tour GX carbon skates. The other plays PIHA and we both after dealing with Tour are going to switch our cowlings to our old Bauer skates. Hopefully they'll fit. If anyone from Tour wants to make this right. Instead of keeping this completely negative view of your company, contact Kris Moore ( Owner of ISCA ) and talk to him about the skates. He is well aware of the situation.

My cowlings failed within 3 months of purchase. I'm not chasing around a customer rep for something that should of been handled within 24 hours of a phone call. It should of been handled as such. ( Send them in, Okay we sent out a new pair to replace these. )

[MeesterDevil54]

Just to quickly clarify. I only use my skates EVER on the tiled surface of ISCA. I have and will never use my equipment outdoors. As of right now my entire toe piece of my right boot is gone.

[Spud387]

I have a pair of Bauer XG-lites and there was noticeable wear after only one week (although i played 5 games that week). I am on an indoor concrete surface so it is not blade friendly. I am using stuff like toe black or shoe goo to create a small buffer and help harden the cowling. Using black allows me to see where it is wearing through and where more needs to be applied. Don't really care for looks as my pads are black and they hide the skate

[whalercane]

Originally Posted by MeesterDevil54

Just going to add my two cents in here. I called Tour before Jan 08. Around X-mas to be exact. I left 2 messages. Finally I asked for the rep by name ( it escapes me at the moment ) When I finally got him on the phone 2 weeks after my initial call he told me he had never heard of the goal cowlings wearing out so easily. ( B.S. ) He had offered a replacement pair of cowlings when they finally come in. He said he had all my info down and would call me when they came in. ( B.S. ) Its now almost May... No phone call. I'm never going to buy a Tour product again. Its a truely unfortunate thing that there are no good Goal skates for roller hockey besides the Tour and Bauer. I have recommended to a couple of roller hockey players to purchase just the chassis and install them on a ice hockey boot. I am only one of two goalies at I.S.C.A. that wear the Tour GX carbon skates. The other plays PIHA and we both after dealing with Tour are going to switch our cowlings to our old Bauer skates. Hopefully they'll fit. If anyone from Tour wants to make this right. Instead of keeping this completely negative view of your company, contact Kris Moore ( Owner of ISCA ) and talk to him about the skates. He is well aware of the situation.

My cowlings failed within 3 months of purchase. I'm not chasing around a customer rep for something that should of been handled within 24 hours of a phone call. It should of been handled as such. ( Send them in, Okay we sent out a new pair to replace these. )

For reasons similar to this, I won't buy Tour again either. It seems as though the list is growing and growing, at least on the goalie side of things...

-Ryan

[Jaxis]

I do consider myself a bit fortunate in that Tour replaced the cowlings. Not sure if it was because it was still within the 120 day warranty or they themselves were in disbelief about the cowlings horrid conditions. I realize I cause that wearing as I don't use the toe ties and I play on concrete as well as sport mats, but you can't tell me I'm the only goalie who plays this way. If someone wanted to make some real money, design a skate made specially for roller goalies, with proper places to put straps and toe ties thru, a hard-nearly indestructable cowling and a chassis that won't dent when hit by a puck..that and a comfortable boot would get many happy, loyal customers....I'd buy two! (hint hint Tour!) Until then, I just put several layers of black duct tape over the areas that get most of the abuse, then more as it wears and so on. Since I play outdoor on concrete, I do this with all my gear. Once I see wearing on a part of something, I cover it with layers of color coordinated duct tape. That way I keep my color scheme and still have new gear under the tape. Goalie gear is expensive, I try my best to take care of it. As for Tour skates, I really am quite certain I will not by their products in the future. I'll give Bauer a shot and see how they are.

[Scipio]

Originally Posted by MeesterDevil54

Just to quickly clarify. I only use my skates EVER on the tiled surface of ISCA. I have and will never use my equipment outdoors. As of right now my entire toe piece of my right boot is gone.

I had the same problem. I only use mine inside on the plastic tiles and the right cowling is worn very thin and the cowling at the left toe is cracked through and comming apart.

[soulpatch]

Quite a few games in mine now and they still looks pretty new.......No isues on my part.

[MeesterDevil54]

Originally Posted by Scipio

I had the same problem. I only use mine inside on the plastic tiles and the right cowling is worn very thin and the cowling at the left toe is cracked through and comming apart.

I do have to admit I'm a heavier guy. BUT, I have owned a pair of bauer 1000 ( Goalie Roller Skates ) Which I used for over 2 years. They have No structurally damaging wear what so ever. I will be returning my skates to tour to have new cowlings put on.. I think I read somewhere in here its only 20.00 to have them replaced. I have a friend who owns a UPS store so shipping is free for me. I do remember the person's name who I dealt with from Tour his name was Brad. A nice lady answered the phone when I called when I asked for Brad's boss after leaving him numerous messages I was directed directly to Brad. Amazing he was there at that point. I got the .. ( I was just about to call you ) speech. I did though recommend a pair of Redline skates to a friend who was needing a new set this weekend. I did warn him of the shotty goal cowlings.

He has since placed an order for them. Bauer is way to limited in wheel sizing. If they incorporated a chassis that accepted larger then 47mm wheels I think they would totally corner the market on these kinds of skates.

WHY DON'T THEY HIRE MORE GOALIES LIKE ME TO DESIGN EQUIPMENT ?!?! We are the smartest people in the world, who like to have little round disc like objects shot at them.

Ps. Screw people like Sean Avery who make it their job to annoy goalies. People like him are why I break sticks.

[c0nquistad0rian]

Reading this whole thing, it's no wonder that Nike-Bauer decided to keep the same white plastic cowlings on their roller goalie skates when they released all of the Vapor lines, which had the clear translucent cowlings on their ice goalie skates.

There's even a pair of Vapor XXX pro (college return) goalie skates in the classifieds that have white cowlings. The seller stated that Nike Bauer still gives the pros the white cowlings as they are harder and more resistant to breaking and cracking.

They must've known better.