Majer hockey service review.

[sloppy]

I called to inquire about their 3 stick deal, once. I lived in town and would drive from downtown, I said....
'ah, purchase it on eBay'. I was told./

Oh rilly¿

No, I don't think so. Thanks-a-Lot-NOT.

I don't like dealing with dicks or stores with attitude. Puhlease.

Canadians [in general] don't know squat about service. It just isn't in their dictionary. Too bad, because I vote with my wallet.
Screw Majer. Major dicks who can't even spell.

Nuff said.

[beijing_goalie]

That's a pretty big statement based on one store encouraging you to use their online store. I have found many Canadians to be helpful and engaged when I shop for hockey equipment.

If the Chinese can't make hockey equipment, and the Canadians can't sell it, where in god's name is hockey equipment going?

[sloppy]

Simple, India./

Yes, it was one 'experience' I wouldn't want to repeat./ My wallet forbids me. See, maybe they don't make much profit on some stick deal, but if they can't handle a small order, then they don't deserve a larger order.

Good thing the guy didn't tell me to make my own sticks. Yeah, go to a lumber yard, whydon'tcha¿
See, I'm the customer, guess they don't know about that. There are many other stores that know what service is all about. Those are the ones I support.

[Majer H]

Hi all,

I have been reading this thread with interest over the last few weeks (I even printed it out and displayed it the store for the staff to read) and until now I have been quite hesitant to make any comments because of the backlash that I have experienced in the past. However, today I'm feeling brave (or foolish) and I thought that I would take another stab and see how it goes.

First, I appreciate that everyone has different experiences and perspectives and is entitled to their opinion. Everyone has good days and bad days and that goes for both customers and staff. The people working at Majer Hockey are just that; people. Sometimes you get someone who is having a bad day, is busy with something or someone else or is new at their job. As a customer, this is not your problem. You want to be treated professionally and receive the best service every time. Of course, that is our goal and we really do our best to make sure everyone gets the best service possible.

Second, none of our staff are commission-based sales people. Hopefully, this encourages a more relaxed atmosphere and means that we won't try to upsell you or sell you something that you don't need. We also try not to be too pushy. We will ask once if you need some help and if you say no, we won't bother you again unless you ask. That also means that sometimes people will feel that they are not getting all the help that they expect. Just ask and we will be happy to help.

Third is email. I admit that we could do a better job with emails. Email can be challenging. You can't see someone's face, hear the intonation in their voice or tell if someone is joking in an email. We have different people answering emails and they may not be aware of the entire conversation. Messages can get crossed or lost and sometimes it is just better to pick up the phone or come in to the store.

Finally, if you have a problem, TELL SOMEONE. I think that every other retailer on this board would agree that they would love to be told when there is a problem so that it can be addressed. Often I don't know about a problem unless I read about it on a public forum like this. By then it is usually too late.

At the end of the day, most of the items we carry in the store are commodities that can be purchased just about anywhere. What separates us from the rest is our service. Without good service, customers will go elsewhere and we are always making changes to try to improve our service. In fact, if you have been in the store recently, you will know that we have made a number of changes in order to improve the overall experience.

For those people who posted positive comments, thank you. We will continue to strive to make things better in the future.

For those people who had a bad experience, I thank you also. All I can do now is apologize and ask that you give us a second chance. Come in to the store and ask for me (or Howie or Lorrie) and hopefully we can turn things around and provide you with the experience that you expect and deserve. And if you have moved on to other retailers, I respect you decision and wish you the best.

I appreciate any constructive feedback.

Respectfully,

Joel Majer
majer

[coolcatgoalie]

While I respect the owners intention to post on this board to try and rationalize the negative experiences with his store, I myself had bad service with Joel directly when he was at the old location about 4-5 years ago. I purchased an olie mask from him off of ebay and waited like 5-6 weeks without a mask. I contacted him to ask where my mask was, he essentially responded in a way that indicated to me that he was flipping the bird at me. He said the mask wasn't his problem once it leaves the store and I had to deal with the courier company myself. I finally harassed and then threaten legal action and he finally said the mask was being sent from the Olie factory. I've never purchased anything since and I've been in his store to peak at stuff to price shop but I've never purchased anything from his business.

I dont' care about employees and humans having a bad day. That I can understand BUT when I'm made to feel like an idiot, I don't forget. I don't care about second chances during these times. I'm a pretty loyal person. I'lll even pay a little more if I like the company but when I feel unwanted, I pick up the bags and leave.

[sloppy]

I dont' care about employees and humans having a bad day.— coolcatgoalie

Gotta second that ccg. When in retail, you can't afford those days.

I was in St. Louis, Missouri over the Christmas Holidays [yep, played tons of hockey] and let me tell you about service. The USA have it down pat. Even at the Steak 'n Shake from the kid employee who is making minimum wages, the service was outstanding. It was also after midnight [they're open 24hrs] and rather empty, where you'd think they may be a tad slack, but no, they were on the ball. The kid was a pro. Dang was I impressed.
The burgers were great too, real sirloin.

Any retailer I visited there, it was the same attentive service without the schmooze, just a genuine 'how can I be of service'. Good management starts from the top, I read. Too true. Competition is tough in the USA and every client counts.

Good to see Joel learning and trying to implement change. Nothing wrong with that.

[brew27]

I agree.

I basically talked with Joe when nothing was getting accomplished with my messed up pads. He would put me on hold (when I called) and not get back to me. This was last year.

I would keep calling back and people would just keep me on hold. Then he finally called me back and said "yes you delt with someone new, and you should have been talking with someone more experienced, but you will have to pay extra to have it fixed".

I was screwed because I had paid in full and they had my pads.

So please Joe, in your last post, PRACTICE WHAT YOU PREACH.

I even gave them another chance and they failed (actually two)...........


Now goalie monkey has my business........

Originally Posted by coolcatgoalie

While I respect the owners intention to post on this board to try and rationalize the negative experiences with his store, I myself had bad service with Joel directly when he was at the old location about 4-5 years ago. I purchased an olie mask from him off of ebay and waited like 5-6 weeks without a mask. I contacted him to ask where my mask was, he essentially responded in a way that indicated to me that he was flipping the bird at me. He said the mask wasn't his problem once it leaves the store and I had to deal with the courier company myself. I finally harassed and then threaten legal action and he finally said the mask was being sent from the Olie factory. I've never purchased anything since and I've been in his store to peak at stuff to price shop but I've never purchased anything from his business.

I dont' care about employees and humans having a bad day. That I can understand BUT when I'm made to feel like an idiot, I don't forget. I don't care about second chances during these times. I'm a pretty loyal person. I'lll even pay a little more if I like the company but when I feel unwanted, I pick up the bags and leave.

[beijing_goalie]

I'm a high-school student, and for the past 8 months I have been working part-time in sports retail (not Majer). In my time working retail, I have learned the importance of respect. If some hockey dad comes in and starts giving me **** about my service, criticizing my products, or just generally being an ass, I am not going to kiss his ass. I will speak to him in a cordial, polite manner, but I certainly will not go out of my way to help him.

On the other hand, if someone comes in and is nice to me, considers my opinions on the products, and treats me like another human being, I will bend over backwards to help them. I, like many people in sports retail, work in a hockey store because I love hockey, I love hockey equipment, and I truly love to see people have a good experience with hockey. If you are nice to me, I will throw in free tape, sharpen your skates for free, try and cut deals for you with my manager. A little bit of niceness in retail goes a long, long way.

I'm not saying anyone on the board has ever done this. I'm not saying any of the complaints against Majer are the customers' fault. In fact, I'm kind of hijacking this thread. I just wanted to get that message out there. People in sports retail want to help you -- just give them a chance.

[craig31]

Sloppy, saying the USA has better hockey service than Canada is the dumbest statement ive ever heard on a forum.... ever. based on your assumption, you sound like one of those nutbar customers no one wants to deal with, so mabe its customers like you that are the problem..

[sloppy]

craig31,
Figures you can't comprehend, you're from Toronto./

Read what I wrote, then read it again correctly this time before flaming me, troll.
I was referring to retail stores in the USA, I didn't mention hockey 'service'. Retail is retail chumly. Marketing 101.

How would you know what kind of client I am¿
Assumption.
that is all.

[craig31]

ahhaha... yup.. 100% nutbar..
im sure you love getting flamed.. espcially callin guys troll?? are you speaking some sort of gay code language?? ur a jk..

[novascotiapucks]

I guess it works 2 ways, If you work non commision your employes do not try to oversell higher priced products but also may not try to sell any product at all,lack of incentive or just plain lazy depending on the person.

[aces33]

Originally Posted by craig31

ahhaha... yup.. 100% nutbar..
im sure you love getting flamed.. espcially callin guys troll?? are you speaking some sort of gay code language?? ur a jk..

You musta cracked the code.. finally... i guess this means its your comin out party???? Seriously what are you 12??? grow up!!!

[Unorthadox]

I think you guys should cut Joel some slack here, as stated I've had my issues with them in the past but I think its great to see that he is open to input and the experiences of his customers and not only that but wants to improve the service and general experience. Definitely improves my impression of the store.

On that note, I have visited the store recently and noticed a significant difference. I was greeted by a few employees when I entered and when I asked for some help with some goalie gear he (think it was Andre) dropped what he was doing to help. Not only that but I was shown a variety of models and he was very accommodating and honest about gear for my price and skill range. I was mostly there to price check and check out my options but he was so helpful (and really went out of his way to make sure I knew all my options and tried them on) that I was able to find what I was looking for at a price that suited my needs. I've dealt with Andre in the past and he is a really knowledgeable and personable guy that sincerely wants to help and wont sell you something you don't need.

There have obviously been issues in the past and probably still some now but its good to know that the store is committed to improving their service. I'd say give them another chance, its a good hockey store with knowledgeable employees and their service is improving.