Free Returns?

[MCL 298]

Hi,

Just wondering if Goalie Monkey ever thought about waving the return fee (the restocking charge) for mail orders on their Koho line since you can't really go to a store try it on if you are not local.

just a thought

What do you guys think?

[M-Dub]

So just curious what do you think you wont like about the pads? just sizing? every pad sizes different and I cant see any pads in my area but imagine the volume they do and gettin returns so people could try stuff on basicall?

I think that is alot to ask

[hroark2112]

I think if you call GM, they have goalies who work there who can make sure you'll get the right size. If iI were ordering pads from them, I would call if I wasn't sure of the sizing.

[MCL 298]

I was thinking more about the C/A

you can tell someone the specs, how it fits, etc., but at the end of the day its all personal preference.

[bc30]

Because it shouldn't some out of the retailer's pocket for you to "try stuff on"

If you buy one size, then decide you want a different one, then decide that nope, the first one was better after all, then the retailer has made five shipments. Why should they pay for your indecision?

[MCL 298]

I'm confused,

They are not paying the shipping I am

Retailers have a discount when they ship because of the large amount that they transport.

All I am talking about is waiving the re-stocking fee

[hroark2112]

I'd be willing to bet that if you returned a L and exchanged it for a M, they'd waive it. If it's a straight return, you'll probably eat it.

[obie35]

Originally Posted by bc30

Because it shouldn't some out of the retailer's pocket for you to "try stuff on"

If you buy one size, then decide you want a different one, then decide that nope, the first one was better after all, then the retailer has made five shipments. Why should they pay for your indecision?

Exactly. When you return it, it does'nt just unpack itself from the box, check itself to tares, cuts, and make sure the tag is on itself. and then after all that hang itself back up and get ready to be sold to someone else. An employee has to do all of that. And at the prices that are already so low at GM, they can't just eat it and pay employees to check in returns all day for free. Just a part of business that you have to account for or you will go under. Everything has a price, its a good business practise to make sure you account for all costs.

[newtabix]

Are there any goalie equipment stores near by? When ever i go to Vancouver i stop at an equipment store and try a whole bunch of stuff on. Just to get the sizing and feel down so when i order something one day i know what I'm getting.

[JWUGoalie]

Originally Posted by obie35

Exactly. When you return it, it does'nt just unpack itself from the box, check itself to tares, cuts, and make sure the tag is on itself. and then after all that hang itself back up and get ready to be sold to someone else. An employee has to do all of that. And at the prices that are already so low at GM, they can't just eat it and pay employees to check in returns all day for free. Just a part of business that you have to account for or you will go under. Everything has a price, its a good business practise to make sure you account for all costs.

I've worked in hockey retail for about 4 1\2 years and I dont think I ever topped more than 2 minutes when handling a return.....yeah I dont have to open a shipping box but I might have to open a skate box.....

Yeah Im sure theres some cost that goes along with a return as every movement made in a business there is some cost (i.e. Profit per sq foot, payroll, benefits). Costs are what come along with owning a business big or small and you cant account for every single cost and pass it along to a customer unless your retail story has an "A La Carte" menu of services along with the regs:

Goalie Fitting $5
Receipt of Purchase $1
Credit Card Purchase 2% of purchase.


The reasons other than handling the return, especially when the custom re-pack and re-ships the item on their own cost, are why some companies have restocking fee's. For example, the fee's to process credit card purchases and credits to the card for a return.

[MCL 298]

I think you all raise good points.

My point was just about Goalie Monkey's Koho line which you can't find anywhere else. I thought it may be a good way to promote the brand.
For example, "order it, if you don't like, return it, no questions asked, no extra fees"

That might ease someone's hesitation about dropping big bucks on something they have never seen or tried on in person

[Mx42]

As others have mentioned, the problem with this idea is that there are always those dishonest individuals who will abuse the free shipping on items to try on anything and everything they want.

ie. buy a pair of Itech leg pads, send them back and exchange for RBKs; then send those back and try on Vaughns....

And shipping discount? With what fuel costs these days, I'd be surprised if it was anything significant. These are some pretty hefty boxes going out, a lot of them are getting charged for being oversized.

For the Kohos, GM offers a 1 year warranty on the entire line - that's 4 times longer than what most other manufacturers will offer.

Restocking fees are a sad, but necessary part of business these days - particularly when you are discussing the cost of goalie gear these days.

Most average consumers probably don't know that credit card processing companies charge a certain percentage out of each credit card transaction. These rates are set by each credit card company (Visa, Mastercard, American Express, Discover...); then each processing company adds their own fees on top of that. The processor makes money off the fees that they add; each credit card company makes money off the float (basically that small % that sits in limbo for a few days).

Back on a local level, these percentages skyrocket when it comes to internet and mail order businesses because of the increased risk of fraud; while it depends on what processing company you use, a regular in-store purchase on a plain consumer (non-corporate) credit card with no rewards can run just below 2% in fees; this number can go from 3-6% when it comes to internet and mail order business, depending on what kind of credit card is used - rewards cards and corporate cards carry a higher rate with them. On top of that, some processing companies charge more to process a return to a credit card. Considering that most return fees hover around 5-10%, what these stores are asking is pretty reasonable.

[JWUGoalie]

Originally Posted by Mx42

As others have mentioned, the problem with this idea is that there are always those dishonest individuals who will abuse the free shipping on items to try on anything and everything they want.

ie. buy a pair of Itech leg pads, send them back and exchange for RBKs; then send those back and try on Vaughns....

And shipping discount? With what fuel costs these days, I'd be surprised if it was anything significant. These are some pretty hefty boxes going out, a lot of them are getting charged for being oversized.

For the Kohos, GM offers a 1 year warranty on the entire line - that's 4 times longer than what most other manufacturers will offer.

Restocking fees are a sad, but necessary part of business these days - particularly when you are discussing the cost of goalie gear these days.

Most average consumers probably don't know that credit card processing companies charge a certain percentage out of each credit card transaction. These rates are set by each credit card company (Visa, Mastercard, American Express, Discover...); then each processing company adds their own fees on top of that. The processor makes money off the fees that they add; each credit card company makes money off the float (basically that small % that sits in limbo for a few days).

Back on a local level, these percentages skyrocket when it comes to internet and mail order businesses because of the increased risk of fraud; while it depends on what processing company you use, a regular in-store purchase on a plain consumer (non-corporate) credit card with no rewards can run just below 2% in fees; this number can go from 3-6% when it comes to internet and mail order business, depending on what kind of credit card is used - rewards cards and corporate cards carry a higher rate with them. On top of that, some processing companies charge more to process a return to a credit card. Considering that most return fees hover around 5-10%, what these stores are asking is pretty reasonable.

The free shipping would just be deducted from the credit they give you for the return.....so the free shipping would have been $10, they would take the $10 from the credit they would issue to you.

[Mattchu]

just do what i do, try it on at a local shop then buy from GM, therefore you cant make a mistake